Henkelman offers a 3-year warranty on parts. The replacement parts must be purchased separately. The defective parts must be returned to us for assessment. If we deem the fault is covered under warranty, purchased replacement parts will be refunded.

Shipping and handling costs are never covered under warranty, as are parts subject to wear, such as the sealing wire, cover rubber and oil for the vacuum pump.

Report a malfunction

Does your Henkelman machine (purchased from us) malfunction? Please use the reporting form to request assistance.